Our Terms of Business

Adverse Mortgage Advisors is the trading name of AMA Financial Services Ltd are Directly Authorised and regulated by the Financial Conduct Authority. FSR Number 951303. Our permitted business is to handle all aspects of mortgage and protection business. You can check this on the FCA’s Register by visiting the FCA’s website https://register.fca.org.uk or by contacting the FCA on 0800 111 6768.

Who We Are?

AMA Financial Services Ltd is a dedicated mortgage broker specialising in helping individuals who may face challenges in securing a mortgage, offering expert advice and tailored solutions to meet their unique needs

Who Regulates Us?

AMA Financial Services Ltd is authorised and regulated by the Financial Conduct Authority, FSR Number 951303. Please check our details by visiting here – AMA Financial Services Limited. The FCA regulates and supervises the conduct of firms that provide financial products and services in the UK. Firms and individuals can only offer most financial products and services in the UK, if they are authorised and regulated by the FCA or are otherwise exempt. If you deal with a firm that is not regulated, you may not be covered by the Financial Ombudsman Service or Financial Services Compensation Scheme if things go wrong.

Client Classification

We treat all our clients as ‘retail clients’, this means that you are provided with the highest level of protection under the regulatory system and should have the right to take your complaint to the Financial Ombudsman Service.

Client Money

We are not permitted to handle client money or handle cash. We cannot accept a cheque made out to us, unless it is in respect of an invoice, we have issued to cover the costs for the provision of our services.

What Mortgage Products Do We Offer?

We can provide you with financial advice in relation to:

√ Home-buying solutions
√ Consumer buy to let mortgage solutions
√ Re-mortgage solutions
√ Second charge mortgages

We offer mortgages from the whole market.

If you are purchasing (or re-mortgaging) a buy to let property, we will only advise you on the mortgage arrangements; we will not provide advice on the tax or investment elements of the transaction. Should you require tax or investment advice, you should seek this from a suitably authorised and qualified individual.

Products Not in Our Offer

We do not provide advice on Life Cover, Critical Illness Cover, Income Protection, or General Insurance. However, we strongly encourage you to explore these options to ensure you are protected in the event of unforeseen circumstances. To assist you, we will refer you to a specialist adviser who will reach out to you directly. Please note that we typically receive commission from the respective provider for these products, and you will not incur any fees for this referral.

Our Advice

Any advice or recommendation that we provide you with, will only be given after we have fully assessed and considered your existing financial position and your financial needs and objectives going forward. In considering any existing arrangements you have in place; we will only give an assessment of whether they remain suitable for your needs now and going forward. We do not provide legal advice or draft legal documents.

What We Will Not Do

Provide a decision in principle before conducting a thorough review of your circumstances and needs (fact find) and obtaining sufficient supporting information to assist the application.
Cause you to incur a credit search without first notifying you.
Act without first obtaining your permission to do so.
Cause you to incur costs without your prior agreement to proceed.

What We Need From You

For us to be able to provide you with sound financial advice, we will need you to provide up to date and accurate information in relation to your personal circumstances and financial planning objectives, including any changes to your personal circumstances. Any questions we ask will need to be answered honestly, and to the best of your knowledge.

How We Use Your Data

As part of our advisory process, we will ask you a number of questions that relate to your personal and financial circumstances. Only information that is relevant to your mortgage needs will be gathered and stored. Full details of the information gathered and how we use your information is included in our Privacy Notice.

A Decision in Principle

There is no charge for us to assess your credit report or to get you a mortgage agreed in principle, should you wish us to do so once we have completed our research on your behalf, nor are you under any obligation to proceed with any lending proposals or recommendations. Please note that the interest rate provided in the ‘Decision in principle’ is only ‘Secured’ once your full mortgage application has been submitted to the chosen lender.

What You Will pay for our Services and When – Mortgage Advice

This fee is for advice, research, recommendation and implementation (e.g. application, administration of arranging the loan). The amount we charge for services will depend on the complexities of the case, and therefore the number of hours we think will be required. Once we have assessed your credit file, you will be advised which fee category you will be charged. Our applications fit within the categories below, our fee is split into 2 stage payments:

Specialist and/or Adverse credit mortgages £1,995.00.
This is where an applicant will have CCJ’s, Defaults or missed mortgage payments recorded on their credit file within the last 3 years, Debt management plan (DMP) running less than 3 years, or have an IVA or Bankruptcy showing on their credit file. DRO, DAS & trust deeds are also included within this category.

Light Adverse £1,495.00
We are happy to offer this discounted service providing there has been no new adverse recorded on your credit file for 3 years. For example, Defaults & CCJ’s and no accounts running more than 2 months (status 3) arrears on any unsecured credit commitments in the past 12 months. IVA’s & Bankruptcy’s also accepted, providing that have been either satisfied or discharged for 3 years. DMP’s also accepted, providing they have been running for 3 years, and most recent default recorded is also 3 years old.

Standard Remortgages with debt Consolidation £1,195.00
For remortgage applications that fit into our standard fee category where unsecured debt will be added to their mortgage.

Standard £695.00
Only applicants that have no signs of CCJ’s or defaults recorded on their credit file and a maximum of 2 missed payments recorded against them in the last 2 years will qualify for this fee.

Product Transfers
There is no charge for us to assess new lending proposal on offer by your current lender and switch you over onto the new product, if that is the best advice for you.

Stage 1

On receiving a decision in principle, a non-refundable deposit of £200 is required once you have confirmed that you wish us to proceed to mortgage application. This will be deducted from the fee payable. We are also required to complete an Electronic Identity Verification on you which includes anti money laundering checks prior to submitting your full mortgage application to the mortgage lender. The cost of this to you is £10 per applicant, and this will be collected from you at the same time as your first stage payment.

Stage 2

Once your formal mortgage offer has been issued by the lender, the balance of the non-refundable fee becomes immediately payable to us for services received. For example, if you were in the Adverse category this would be £1,795.00.

If your mortgage offer has been issued by the lender, you have paid both stage payments and the property you are purchasing falls through, or if you decided to no longer proceed with the original purchase. You will only be required to pay £200, to re-submit a new mortgage application. We will receive a commission from the lender in addition to the fees you pay.

Treating Our Clients Fairly

We are committed to providing the highest standard of financial advice and service. Our

clients are very important to us. We will always do our best to:

Be open, honest, and transparent in the way we deal with you.
Never place our interests above yours.
Communicate clearly, promptly and in a way that is easy to understand.
Explain all costs involved before they are incurred.
Review the market from our list of providers to recommend the most suitable product and provider for your needs and circumstances.
Deal with reputable providers of mortgage and insurance products; however, we cannot be responsible for their levels of service, including any delays in processing of your application caused by the product provider. Of course, we will work to mitigate these wherever possible.

VAT

Our services are not subject to VAT under current legislation, but should this change, and VAT becomes payable, we will notify you before conducting any further work.

Conflicts of Interest

Occasions may arise where we, or one of our clients has some form of interest in the business being transacted by you. If we become aware that our interests, or those of one of our client’s conflicts with your interests, we will obtain your consent before we continue, we will detail the steps we will take to ensure you receive fair treatment.

Cancellation Rights

Depending on the product provided you will have different cancellation rights; these will be explained to you as part of our advisory process and will be disclosed to you by the provider in their communications also. It is your responsibility, however, to exercise these rights in a timely fashion; we cannot do this on your behalf.

Call Recording

Telephone calls made or received by us may be recorded and used for training and/or regulatory purposes.

Anti-Money Laundering

We are bound by the anti-money laundering regulations to verify the identity of our clients both at outset and on an on-going basis. This may include the use of electronic verification systems, and we will conduct these checks at the beginning of our relationship and from time to time throughout our relationship.

Complaints

At AMA Financial Services Ltd, we try our utmost to offer our clients a high level of service. However, should you feel unhappy with the level of service or advice you have received, then please contact us as follows:

Compliance Manager
AMA Financial Services Ltd,
International house, International Business Park
Essex, SS8 0PQ.

Or if you prefer, you can call us on 01268 794777.

A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request. If we cannot resolve your complaint, you may be entitled to refer it to the Financial Ombudsman Service free of charge at www.financialombudsman.org.uk or by calling them on 0800 023 4567. You must do this within 6 months of the date of our final response letter.

Who Is the Financial Ombudsman Service (FOS)?

The Financial Ombudsman Service is an independent body that resolves disputes between consumers and financial services firms. If we can’t resolve a complaint ourselves, they are able to give an unbiased answer about what’s happened. If they decide you have been treated unfairly, they have the legal powers to put things right.

What is The Financial Services Compensation Scheme (FSCS)?

We are covered by the FSCS. This means that you may be entitled to compensation if we cannot meet our obligations. This depends on the type of business and the circumstances of your claim. Insurance business (financial protection) is covered for 90% of the claim, without any upper limit. Mortgage and home purchase business is covered up to a maximum limit of £85,000. Further information can be found by visiting their website www.fscs.org.uk.

Law

This Terms of Business is governed and shall be construed in accordance with English Law and the parties shall submit to the exclusive jurisdiction of the English Courts.

Declarations

By proceeding to supply your personal details as part of our ‘fact finding’ process, you are agreeing:

  • To be bound by the terms and conditions of this agreement.
  • That, where appropriate, we may forward your information on to, necessary, ‘third parties,’ such as lenders and insurance providers, to facilitate the provision of any products as agreed with you.
  • That, the lender or insurer we approach on your behalf, may conduct a credit search.
  • To pay the fee disclosed above when it becomes due.